At FloreceWell, we are committed to providing a seamless shopping experience. Please read the following Shipping, Returns, and Refund Policy carefully to understand how we handle your orders and ensure your satisfaction.
1. Shipping Policy
Delivery Timeframes:
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United States: Most orders are delivered within 3–4 business days when shipped from our U.S. warehouses. If an item is out of stock locally, it may be shipped from our international warehouses, with delivery times of 10–15 business days.
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International Orders: Delivery times vary depending on the destination and availability. Please refer to the tracking information provided after your order is shipped.
Shipping Costs:
- We offer free shipping for select products. Shipping fees (if applicable) will be calculated and displayed during checkout.
Tracking:
- Once your order is processed and shipped, you will receive tracking details via email.
Customs and Duties:
- International customers are responsible for any customs duties, taxes, or fees imposed by their country of residence.
2. Returns Policy
Eligibility for Returns:
- Returns are accepted within 15–30 days of delivery, depending on the product. The specific return window for each item is listed on the product page.
- Items must be unused, in their original packaging, and in resellable condition to qualify for a return.
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Non-Returnable Items:
- Personal care products like Compression Socks and Memory Foam Orthopedic Neck Pillows are non-returnable unless defective or damaged upon delivery.
Product-Specific Return Windows:
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15 Days: Anti-Snoring Devices, Arthritis Gloves, Dental Mouth Guards, Hip & Thigh Support Braces.
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30 Days: Heated Knee Brace Wraps, Weighted Blankets, Back Stretching Devices, and Electric Heating Pads.
Return Shipping Costs:
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Buyer Responsibility: Customers are responsible for return shipping costs unless the item is defective or damaged upon delivery.
3. Refund Policy
Refund Processing:
- Refunds are processed to the original payment method within 5–10 business days of receiving and inspecting the returned item.
Partial Refunds:
- A partial refund may apply if:
- The item shows signs of use but is not defective.
- The return is missing original packaging.
Non-Refundable Situations:
- Returns that do not meet eligibility criteria (e.g., used items without defects or items returned outside the return window).
4. Damaged or Defective Items
Reporting Timeframe:
- Damaged or defective items must be reported within 48 hours of delivery. Contact Info@florecewell.com with:
- Your order number.
- Clear photos of the damage or defect.
Resolution Options:
- For eligible claims, we offer:
- A replacement product at no additional cost.
- A full refund, including return shipping costs.
5. How to Initiate a Return or Refund
Step 1: Contact our support team at Info@florecewell.com within the return window. Provide:
- Order number.
- Reason for return.
- Photos (if applicable).
Step 2: Receive a Return Authorization Number (RAN) and instructions.
Step 3: Ship the item back to the address provided. Ensure the RAN is clearly indicated on the package.
6. Additional Notes
Shipping Variations:
- Products shipped from our international warehouses may have longer delivery times. This will be indicated in your order confirmation.
Custom Packaging:
- To support sustainability and reduce costs, some items may be shipped in generic packaging.
Contact Information: For further assistance, please contact us at:
